In the last 25 years, McKinley Plowman (MP+) has grown to be one of WA's largest and most successful full service practices.
With a diverse service offering to our clients, developed using the skills of our team, we look to take our own business and our client's businesses to new heights and further success.
We have accountants, business advisors, dedicated wealth experts, property specialists, superannuation specialists, finance brokers and our own marketing and branding consultancy.
Our services differentiate us, but our people define us.
Note: We request that you apply directly to us in your own capacity as no resumes will be accepted from recruitment agencies in relation to this position.
Job Description
The role…
Business Services Manager – Strategic. People-Focused. Impact-Driven.
Location: Perth CBD/Joondalup | Role Type: Full-Time | Team: Business Services
Are you a commercially savvy, client-focused leader who thrives on complexity and coaching others to success? MP+ is seeking an experienced Business Services Manager to lead a high-value client portfolio, provide strategic tax and business advice, and develop a high-performing team—while actively contributing to firm-wide growth and innovation.
This is your opportunity to join a progressive firm that embraces advisory-focused client work, values collaboration, and invests in leadership at all levels.
In this role, you will be responsible for five key pillars:
1. Client Care, Tax & Advisory Services (50%)
Lead the delivery of high-level compliance, tax, due diligence, and strategic advice across a complex portfolio.
Conduct in-depth reviews and research to ensure regulatory compliance and commercial insight.
Proactively identify client opportunities in areas such as tax planning, business restructuring, and growth strategies.
Build and nurture meaningful client relationships through regular contact and high-value conversations.
Attend client meetings, follow up on deliverables, and become a trusted advisor who deeply understands client goals.
Prepare or review complex financials/tax returns as needed and ensure seamless team coordination to meet compliance milestones.
Share industry benchmarks, articles, and updates to keep clients informed and supported.
Refer clients across departments such as Wealth Creation and Finance to ensure holistic solutions.
2. Review & Quality Oversight (25%)
Review compliance work to ensure it meets firm standards, regulatory requirements, and client expectations.
Provide quality assurance through rigorous review, risk management, and technical mentoring.
Drive process consistency and ensure all outputs reflect the commercial and strategic value expected from MP+.
Stay up to date with technical changes in tax legislation and communicate updates to the team.
Coach team members post-review and support their technical development through constructive feedback.
3. Team Leadership & Development (10%)
Actively mentor team members to build capability, confidence, and career pathways.
Facilitate individual development plans and support technical and soft skill training.
Run internal training sessions and lead by example across communication, client service, and execution.
Support a strong, collaborative team culture by reinforcing MP+ values and encouraging open feedback.
Maintain an effective feedback loop and performance discussion rhythm across the team.
4. Workflow Planning & Resource Management (5%)
Oversee workflow management across annual, monthly, and weekly planning cycles.
Triage competing priorities, delegate work efficiently, and provide guidance through practical delays.
Ensure the team is tracking toward lodgment and project deadlines.
Communicate proactively with leadership about workflow status, escalations, or resource needs.
5. Business Development & Management Support (10%)
Onboard new clients with professionalism and clarity, setting the tone for a long-term relationship.
Represent MP+ at networking events, business forums, and client functions to elevate the firm’s presence.
Assist in implementing firm-wide strategic projects (e.g. Nixon initiatives, process automation, client experience improvements).
Identify internal efficiency opportunities and recommend system improvements.
Track and contribute to team KPIs (budgets, write-offs, rework, turnaround times).
Why Choose MP+?
At MP+, we go beyond tax returns. We partner with business owners to build wealth, solve complex problems, and drive sustainable growth. We value innovation, integrity, and impact—and we support our people with the tools, mentorship, and flexibility they need to thrive.
What we offer:
A collaborative and values-driven workplace
Ongoing technical and leadership development
Direct access to senior leaders and cross-functional support teams
Modern systems, cloud-based processes, and strong workflow tools
Career progression tailored to your strengths and goals
Flexible work options and a healthy work-life balance
A focus on continuous learning, improvement, and shared success
This is more than just a manager role—it’s your chance to influence outcomes, grow people, and make a lasting impact.
Desired Skills and Experience
What Success Looks Like in This Role
We’re looking for someone with the perfect mix of technical strength, commercial awareness, and people leadership. You’re proactive, detail-driven, and thrive when you're developing others and delivering meaningful value.
Maintain high personal productivity, meeting agreed billable targets annually.
Consistently meet job objectives—quality, timeframes, budgets, and outcomes—as shown by average job appraisals of 80%+ in both preparer and reviewer roles.
Help team members meet their KPIs, supporting a high-performance, metrics-driven culture.
Grow and manage your own client portfolio, contributing to the firm’s overall growth by hitting annual client acquisition or fee targets.
Bring direct, client-facing experience with a focus on delivering exceptional client service and managing full client journeys—not just communication, but genuine relationship ownership.
You’ll also bring a well-rounded professional skill set, including:
Outstanding verbal and written communication skills
A positive, approachable personality and a can-do attitude
A growth mindset and willingness to learn
Demonstrated experience coaching, mentoring and reviewing the work of junior team members
Exposure to advisory services such as 3-way forecasts, due diligence, valuations, and management reporting (preferred but not essential)
Proven ability to manage deadlines, competing priorities, and deliver high-quality outcomes under pressure
A minimum of 10 years of Australian tax and business services experience in a reputable, medium-sized practice
Full CPA or CA qualification
Advanced technical understanding of tax and accounting issues
Strong attention to detail and high levels of accuracy
Practical knowledge of Xero, XPM, FYI, and Active Workpapers is favourable
